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Velowave Spirit

Velowave

Speed: 16 mph

Regular price
Your Price at Ebikematics: $499.00
Regular price
MSRP: $899.00
Sale price
Your Price at Ebikematics: $499.00
Savvy shopper's savings: $400.00 (44%)

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Ebikematics has partnered with Klarna to give you a better shopping experience. Ride Now, Pay Later with Klarna. How to use? Step 1: Add item(s) to your cart Step 2: Go to checkout and choose the "Klarna" payment option. Step 3: Complete your Klarna Credit application Step 4: Use the Klarna app or log in on klarna.com to make your monthly payments.

Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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Unlock your full potential with the Velowave Spirit, an e-bike designed for road use. Lightweight and portable, it's guaranteed to make your commutes faster and easier. Climb hills with ease, and stretch your rides to a maximum of 30 miles thanks to its high-performance motor and dependable drivetrain. Get the best of both worlds for an unbeatable price!

Velowave Spirit boasts Shimano's 7-Speed Drivetrain for ultimate control over any terrain. It is equipped with robust Samsung cells, granting reliable, long-lasting energy output. Its flat handlebar boosts aerodynamic efficiency and comfort, ideal for die-hard riders. The 700Cx32C tires guarantee an effortless, steady journey over any road or track; when combined with its powerful brakes, enjoy complete control and thrilling speed. Crafted with a lightweight 6061 aluminum frame for optimal strength and resilience, the BAFANG motor supplies strong torque and an incredibly smooth ride. Accelerate with ease and stay safe on the move.

Lightweight Design-36lbs.
It boasts a lightweight frame and powerful motor that quickly speeds up and effortlessly scales hills, creating breathtaking, strong rides. Rely on its agility and speed for your next thrilling escapade!

Ebike specs:

Motor

BAFANG Geared Hub Motor, Rated 250W, Peak 425W, Max Torque 32NM

Battery

36V 6.4Ah, 230.4Wh, Samsung cells

Charger

36V 1.5Amp

Pedal Assist

Cadence Sensor

Controller

36V 15Amp peak

Display

Easy Operational LED Display

Mechanical Parts

Frame Material

6061 Aluminum

Brakes

Font & Rear Disc Brakes

Fork

Rigid Front Fork

Throttle

NONE

Derailleur

Shimano 7-Speed

Crank Set

44T, 170mm Alloy Crank

Pedals

Platform Pedals

Saddle

Sportive Road Saddle

Tire

Innova 700C*32C Road Tires

Performance

Max Speed

16 MPH

Range

20 to 30 miles

Size

1680*980**680mm

Packing Size

1430*250*775mm

Gross Weight

23kg

Net Weight

16.5kg

 


Large Capacity 36 v 6.4Ah Battery
Boasts a robust battery capable of taking you up to 30 miles on a single charge - ideal for those dreaming of longer rides, and never having to worry about a recharge.

 

Returns and Warranty 

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Please check the details warranty and return policy below:

WARRANTY POLICY

TWO-YEAR WARRANTY:

WE PROVIDE A 2-YEAR WARRANTY ON VELOWAVE ELECTRIC BIKES FRAME.

ONE-YEAR WARRANTY:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that are worn due to normal use (such as tires, brake pads, chains, etc.) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

RETURN POLICY

Velowave Team hopes that you love your new e-bike, but we also want you to be fully satisfied. Any purchase made through Velowave may be canceled before the order is shipped. Once the order shipment will be subject to our return policy, as detailed below.

MODIFY OR CANCEL ORDER:

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.

If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.

It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee.

All cancellations need to be done by email to the Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

RETURN ORDER:

Refused Shipments:

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

Dead on Arrival (DOA):

Damage due to shipping/delivery, missing items. 

If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

Contact our Support Center with your order number and the product.

Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Customer Return/14-Day Return for Bike:

For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days from the delivery date to return new and unused items after receiving your ebike to request a return. To be eligible for a return, the customer must meet the terms instructed below:

The e-bike must be under ten (10) miles on the odometer.

Must be in like-new condition and free from dirt, dust, or fragrances.

Must be in the original same packaging (all cardboard and foam) and condition that you received it

Must include all items that were included inside the box (charger, keys, hardware, etc.)

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. 

Accessories return:

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

Non-returnable/non-refundable Items:

  1. For an e-bike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
  2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

HOW TO RETURN:

To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved before processing a return.

REFUND:

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes. Refunds will be made after the E-bike is received and inspected.

After receipt, returned items will be inspected and a refund will be applied within 5 business days after receiving the product.

We only accept returns from purchases made directly through our website (www.velowavebikes.com). If you’ve purchased through an authorized dealer, please contact them directly.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com.


Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.

Exchanges/Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)