Mukkpet GL

Boasting a 500W hub motor, the Mukkpet GL 500 offers dynamic torque with a top speed of 15.5 mph without any load plus a Lithium-ion battery that provides optimal energy density and a higher cycle life of up to 800 cycles. The waterproof-protected battery additionally renders it more durable and secure via overcharge, over-discharge, over-current and short circuit protection. The accompanying LCD display monitors battery capacity, speed, pedal assist level, and distance, while the class 5 rating and pedal assistance mode can be enabled with a single button press. Built for convenience, this unisex bike is foldable for storage and transport and designed for women, featuring a lowered frame and comfortable fat tires.

Complimentary bike lock and mirrors with each ebike.

Specs:

Motor: 500W Brushless hub Motor
Battery: 48V 13AH battery
Display: LCD 
Controller: 48V 20A controller
Charger: 2A charger
Frame: 20” aluminum foldable frame
Tires: 20*4.0 fat tires
Brakes: 180MM Mechanical disc brake
Derailleur: 7 speed
Throttle: Half twist grip throttle
Weight Limit: Maximum Payload Capacity is 300 lbs.

Warranty

At Mukkpet, we provide up to a 1-year warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. 

Please refer to the following table for the warranty for specific parts.

The following parts are covered by our 1-Year Warranty

The following parts are covered by our 1-Year Warranty

Exceptions

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Mukkpet, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Mukkpet. 

The warranty will NOT cover the problems caused by any of the following causes. 

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions.
2. Any unauthorized modification to the product, such as disassemble the bike without direction by Mukkpet, faulty installation, repair, or maintenance by anyone other than Mukkpet.
3. The product has been in any accidents, such as traffic accidents.
4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes.
5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services

If you notice any problems under the warranty with your bike, please contact us at support@mukkpetbike.com with the Following Information:

• Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller name on your order)
• Order number/ID
• The email and shipping address you used when you placed the order.
• Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Mukkpet may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Mukkpet to return a replaced item to you, you agree to pay Mukkpet the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Mukkpet determines that DIY Parts Service is available to you, Mukkpet will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Mukkpet reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us for further information.

*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us. Our dedicated customer support will be more than happy to assist you.

Returns

Returning of malfunctioning bikes within 14 days of receipt. Yamee offer FREE return and exchange for malfunctioning bikes within 14 days of receipt.

 Returning of New and Unused bikes within 14 days of receipt. Yamee allows you to return any ebikes in condition* within 14 days of receipt for a full refund with no restocking fee and less shipping cost. Customers will be responsible for paying for their own shipping costs for returning their ebikes. Shipping costs are non-refundable.

 Returns that we DO NOT accept:

1. Return of used bikes with no quality problem.
2. Return of accessories and replacement parts.
3. Return outside 14-days window.
4. Return without proof of purchase through official channels.
5. Return with any damage is caused by human.

6.If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

 *Condition of Returning bikes without quality problem

1. The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use.
2. All items received by the customer must be included in the original packaging and in the same condition because they were sent by Yamee.
3. Before a return is sent, the customer must have written approval of said return from Yamee. If a customer sends a return without the written consent of Yamee, a refund will not be issued and the customer will have to pay for shipping to get the item returned or sacrifice the item.

 Returning Cost

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

1. $150 will be charged as the delivery fees and Yamee will provide shipping labels.
2. Ships the ebike back to Yamee's warehouse on your own.

Note that: We cannot guarantee that we will receive the item you are attempting to return.

 Return Process

*Yamee is not responsible for the shipping cost of the package returned by the customers themselves. 

Refund

Refunds will be made after the Ebike is received and inspected.

If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a reasonable number of days.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@yameebike.com.

 General problem

 Exchange (Only for Non-quality Products) 

This term is only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the display/ We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please contact us.