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Mukkpet Stepwagon

Mukkpet

Speed: 25 mph

Regular price
Your Price at Ebikematics: $1,499.00
Regular price
MSRP: $1,699.00
Sale price
Your Price at Ebikematics: $1,499.00
Savvy shopper's savings: $200.00 (12%)
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Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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The Mukkpet Stepwagon boasts a powerful 750W brushless hub motor and is equipped with dual 48V 15AH lithium batteries (30AH total). It features an LCD color display, a 48V 25A controller, dual 3A chargers, and a 20" aluminum frame with 20*3.0 puncture-proof tires. The bike also includes a 180MM hydraulic disc brake, Shimano 7 speed derailleur, and a half twist grip throttle, reaching a top speed of 25 MPH. With a maximum payload capacity of 300 lbs. It offers a range of up to 100 miles.

Returns/Warranty


The main parts of the warranty provisions

Problems caused by Motor, Battery, Controller, Display, Charger etc. (Electricity System) are all under 2 years warranty for Yamee Ebikes, 1 year warranty for Rattan and Mukkpet brand E-bikes.

Other Parts Warranty

Check all the parts and make sure they are working perfectly, if there is any part which doesn`t work properly initially, contact us asap by email trade@ruitengebike.com / business@rattanebike.com.

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by us, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications, repairs or replacements not performed by us.

The warranty will NOT cover the problems caused by any of the following causes:

Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
Any unauthorized modification to the product, such as disassembling of the bike without direction by us, faulty installation, repair, or maintenance by anyone other than us.
The product has been in any accidents, such as traffic accidents
The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services
If you notice any problems under the warranty with your bike, please contact us at trade@ruitengebike.com / business@rattanebike.com with the Following Information:
1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller’s name on your order)
2. Order number/ID
3. The email and shipping address you used when the order was placed
4. Pictures/Short videos of the problem(s) and a brief description of the problem(s)

Parts and Labor.
We may provide both parts and labor but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you to send the defective parts back to us. If applicable law requires us to return a replaced item to you, you agree to pay us the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service.
DIY Parts Service allows you to service your own product. If we determine that DIY Parts Service is available to you, we will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. we reserve the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty.
Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at trade@ruitengebike.com / business@rattanebike.com for further information.

Note:
We DO NOT accept return of the bike except for any unsolvable quality problem. We don’t accept return of the bike for personal reasons.
If you have any problems with the product, please contact us at trade@ruitengebike.com / business@rattanebike.com. Our dedicated customer support will be more than happy to assist you.


Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
  • Image of  topreasons Secure Checkout

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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.

Exchanges/Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)