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Engwe EP-2 Pro

Engwe

Speed: 26 mph

Regular price
Your Price at Ebikematics: $849.00
Regular price
MSRP: $1,299.00
Sale price
Your Price at Ebikematics: $849.00
Savvy shopper's savings: $450.00 (35%)
FREE SHIPPING | Ends:
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Ebikematics has partnered with Klarna to give you a better shopping experience. Ride Now, Pay Later with Klarna. How to use? Step 1: Add item(s) to your cart Step 2: Go to checkout and choose the "Klarna" payment option. Step 3: Complete your Klarna Credit application Step 4: Use the Klarna app or log in on klarna.com to make your monthly payments.

Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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The ENGWE EP-2 PRO electric bike boasts a powerful 960W peak motor offering speed up to 26 mph, plus a 48V 13Ah lithium battery that provides a range of over 75Mile. When in use, the 6061 aluminum alloy frame, with a front suspension fork and adjustable saddle & handlebar, ensures a smooth and comfortable ride on all surfaces, while the 20-inch aluminum alloy wheels give improved stability. Furthermore, this foldable and portable model is equipped with disc brakes for reliable braking and a 7-speed transmission for adjustable speed. Other features include a headlight and taillight for night riding, a display screen presenting vital bike info, and a comfortable leather saddle with fat tires.

Specs:
Power:
960W peak brushless gear motor
Torque:
55 N.m
Battery:
48V13Ah Lithium Removable Battery
Range:
24 Miles (Electric Mode)
75 Miles (Pas Mode)
Max speed:
26MPH (The actual distance may vary depending on various conditions)
Frame:
3 Step Alloy Foldable Frame
Tires:
20 x 4.0 All Terrain Fat Tires
Brakes:
¢160MM Mechanical Disc Brake
Display:
48V Centered LCD Display
Pedal assist:
Intelligent 0~5 Level Pedal Assist
Front suspension:
Aluminum Iron Leg Shock Absorbing Fork
Transmission:
7 Speed System
Pedals:
Black/Silver, Half Aluminum Folding Pedals
Sensor:
36-48V12Magnetic Steel Sensor
Back storage rack:
20" Square Iron Rack
Fenders:
20" Iron All Terrain Fender
Charger:
48V 2A Charger
Bell:
Black iron bell
Seat:
PVC Leather
Bike Weight:
66 lbs. (30kg)
Gross Weight:
80.7 lbs. (37.8kg)
Maximum Load:
330 lbs. (150kg)

Size:

Rider Height: 5.4 (ft.) -6.2 (ft.)
Payload Capacity: 330lbs (150KG)
Package Dimensions (LWH): 56.6 inches* 12.5 inches* 25.9 inches (144*32*66CM)

A--Wheelbase
44.6 inches (113.5cm)
B--Total Length
66.9 inches (170cm)
C -- Reach
18.1 inches (46cm)
D--Stand-over Height
27.1 inches (69cm)
E--Minimum Saddle Height
33.8 inches (86cm)
F--Maximum Saddle Height
40.1 inches (102cm)
G--Minimum Handlebar Height
47.2 inches (120cm)
H--Maximum Handlebar Height
51.1 inches (130cm)
Please note: There may be a difference of 0~1.9 inches (0~5 cm) between measured and actual data.

Folded Size: 99*55*76CM

A--Height
29.9 inches (76cm)
B--Length
38.9 inches (99cm)
C--Width
21.6 inches (55cm)
Please note: There may be a difference of 0~1.9 inches (0~5 cm) between measured and actual data.

What's in the box?

EP-2 Pro E-bike
*1
48V13Ah Lithium-ion
*1
Battery Charger
*1
Assembly Tools Kit
*1
Pedals
*2
User Manual
*1

FAQs

Q1: Why do I need 3D verification to place an order?


A: In order to protect the rights and interests of buyers, high-amount payments require 3D verification before successfully purchasing the product. If your 3D authentication fails and you are unable to pay, please contact the card issuer to verify and solve the problem for you.

Q2: What are your shipping details?

A: - We offer FREE SHIPPING to the contiguous states in the United States.

- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.

- Please kindly note the single battery cannot be shipped to Canada currently.

- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.

- Delivery Time: Typically takes 3-7 business days for the delivery. The final delivery time can vary depending on your local carrier.

If you have further questions, please feel free to contact us at service@engwe-bikes.com

Q3: Why did my payment fail?

A: To prevent fraudulent payment activities, we set up a relatively strict payment inspection system.
If your payment failed to go through, please try the following steps:
1) Try putting in your payment info 3-5 times, this will help you pass the inspecting system
2) Change the email address you use to place the order. If you still have questions, please feel free to contact us at service@engwe-bikes.com

Q4: Can I use installment payment?

A: It is available only in United States, Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q5: I have not received the order confirmation and tracking number information, how can I get it?

A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Q6: What method can I use to pay?

A: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q7: How to charge is the correct charging method?

A: Please click here to get the tips on how to charge properly and use it safely.

Q8: Can I modify the bike by myself, such as brakes, chains, gears, generators?

A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Q9: I need to buy parts, how can I buy them?

A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: Is there any unboxing video?

A: Please click here to learn more about the unboxing video of EP-2 PRO

Q12: Are there any common setup videos?

A: Here are videos of Common Setup Questions for your reference(Please click the words to watch the video):


Reset to factory
Activate the throttle
Deactivate throttle
Change KM to Mile(Or change mile to KM)
Setting the speed limit 25km/h (15.53 mph)
How to debug failed brakes

Warranty Policy: 

1.Warranty and Guarantee

The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After the warranty period, the customer has to pay replacement parts and shipping fees. The bikes which we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.

  1. Warranty coverage

One of the following conditions does NOT qualify for warranty:


1)Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2)Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3)Failure caused by improper use or storage by the user, or accident.
4)The cost of going to other repair shops for repairs without consent.
5)Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6)Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7)Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brakes rotors, brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

Step 1: Take a picture/short video of your question.

Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.

Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.

Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.

Step 5: We will verify your order information and delivery address and reissue the corresponding accessories to you.

4.Contact US

1)Tell:

+33 805980036(EU)Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri, 

+1 8442007117(US)Hours: 9 AM - 6 PM (PST-8 Time), Mon - Fri

2)Email:

Please email us through service@engwe-bikes.com.

We typically reply within 1 business day. 

Return & Refund Policy

RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves. 

You can always contact us for any return question at service@engwe-bikes.com

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Product from Unauthorized Reseller
  2. The damage is caused by human
  3. Special order
  4. Giveaways or free items
  5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
  6. Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.) 

Shipping and Handling fee for non-quality issue return:

REFUND

  1. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
    After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
    B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
    If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;

    If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.

How can I get a refund.

If you confirm that you want to return and request a return for a refund, you can contact our support team for a return label, we will refund you after we received the returned parcel.

 


Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
  • Image of  topreasons Secure Checkout

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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.

Exchanges/Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)