Ecotric 20" Dolphin (Black)

Easier To Carry

This portable e-bike features a 500W power motor, 12.5AH high-capacity lithium battery, and foldable upper tube and handlebar. Its 20-inch fat tires provide excellent shock absorption and its perfect curves are reminiscent of chubby, cute dolphins. With all these components, it's the ideal choice for longer rides on any road.

Front light: (M3 display has the button controlling the front light)

Specifications:

500W Gear Motor

• 500 Watt brushless geared motor
• Tire: 20" * 4.0 Anti-skidding, adapt to snow, sand and other complex topography
• Inner tube: 20×4.0/4.9
• Valve stem: American standard size
• attached: valve cap
• SPEED: 25 mph, Class 2 ebike

36V/12.5AH Removable Lithium Battery

• 36V/12.5AH Removable Lithium Battery, so you can bring the battery to your home or office to recharge. Travel range 18-23 miles in pure electric mode and 45-48 miles in pedal mode.
• Charging time: Approx. 6-8 hours
• Battery life Up To 400-600 Cycles.
• Battery lock and power lock function

Disc Brake

• Outage braking system and Mechanical braking system,work along both lines, provide security for your trip.
• 7 Speed system
• Come with pedal assist and walk assist model

Aluminium Alloy Frame

• 20 "ALLOY;
• Head tube 50 * 50 * 120L.
• The pipe heterotypic 27.4 * 2.2 T * 420L Reaming 27.4;
• Equipped with rear motor;Standard disc brake seat

Foldable & Portable

• Put it in the trunk.
• Take it to the elevator.
• Take it to the subway.

This Model is UL Certified Product. UL certifications demonstrate that our products have been tested to applicable safety standards. UL's recognized regulatory expertise provides critical credibility to authorities and the marketplace. Bring our products to market more efficiently and clearly differentiate them on crowded shelves with certification from the safety science leader.

Ecotric bike Return Policy

1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories (except battery).
2. Please request a Return and Exchange Authorization. (Contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
3. Ship-back charge:

1. If the unit is purchased under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
2. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box and take the package to the nearest UPS store. (If you need the pick-up service, please tell us, and we will arrange a return label with the pickup fee for you, but the customer will need to pay for this pick-up fee.)

1. The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund. Any shipping damage during the ship-back may incur a deduction from the refund. 
2. Returned units are subject to a 20% inspection and restocking fee from the original price.
3. The refund will be issued in an average time frame of 2-3 weeks after we receive, inspect, and process the returned unit.
4. If a customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

 30-Day at Home Trial

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased ebike. If the return claim is valid the customer will receive a refund for the purchase price minus a repacking and restocking fee of 20% of original price. If you exchange ebikes, we also need to charge a 20% restocking fee of original price.  

If you buy spare parts on our website, we do not accept the return of the spare parts (except battery).

Return Policy

To be eligible for a return, your item must be within a 30-day period. You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the electric bikes our customers receive are brand new, we will never sell any opened box, refurbished or clearance bikes to you, as well as batteries.

How to return

Contact our Customer Service Department at service@ecotric.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process a refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written a Return Merchandise Authorization (RMA) number from Ecotric. If a customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return.

EBikes warranty on ECOTRIC

To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.

Every ECOTRIC electric bicycle purchased on our website comes with an 18 months warranty (In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances. The original buyer refers to the buyer who can provide the order number.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Stor e. Paint finish is considered consumable and is not part of the warranty.
   2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
   3. Original Batteries– are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-18 are prorated.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. 5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty. If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike or cannot provide the order number
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: 2376 Davis Ave,Hayward, CA 94545