Engwe X24 1200W Triple Suspension Foldable Ebike
Engwe
Speed: 28 mph
- Regular price
- Your Price at Ebikematics: $1,349.00
- Regular price
- MSRP: $1,799.99
- Sale price
- Your Price at Ebikematics: $1,349.00
- Unit price
- per
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Estimated Arrival: Between May 19 and May 23. United States
We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.
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PRODUCT DESCRIPTION
The Engwe X24 is a folding electric bike that combines style, function, and fun. It is designed to handle any terrain, from smooth pavement to rough dirt trails. Here are some of the features that make the Engwe X24 a great choice for adventurous riders:
- Dual batteries: The Engwe X24 has two removable batteries, one in the frame and one under the seat. Together, they provide a long riding range of up to 149 miles under full assistance. You can also switch between the batteries easily with a button on the handlebar.
- Triple suspension: The Engwe X24 has a front fork suspension, a rear shock suspension, and a seat suspension. These three systems work together to absorb bumps and vibrations, giving you a smooth and comfortable ride. You can also adjust the front fork suspension to suit your preference and terrain.
- Hydraulic disc brakes: The Engwe X24 has powerful hydraulic disc brakes on both wheels, which can stop the bike quickly and safely. The brakes also have dual brake lights, which flash when you apply the brakes, increasing your visibility and safety on the road.
- 1200W motor: The Engwe X24 has a 1200W (peak) high-speed brushless motor, which can deliver up to 70 Nm of torque. This means the bike can climb steep hills and accelerate fast, even with heavy loads. The motor also has a speed sensor, which adjusts the power output according to your pedaling speed.
- Fat tires: The Engwe X24 has 24 x 4.0-inch fat tires, which can handle any surface, from asphalt to sand. The fat tires also provide extra stability and traction, making the bike easy to control and maneuver. The tires are also puncture-resistant and anti-skid, ensuring a reliable and safe ride.
The Engwe X24 is a versatile and powerful e-bike that can fold in half for easy storage and transport. It is suitable for riders of different heights and weights, as it has an adjustable seat and handlebar. It also has a large and clear AMOLED display, which shows the speed, battery level, riding mode, and other information. The Engwe X24 is a great value for money, as it offers many features and benefits at a reasonable price. If you are looking for a folding e-bike that can take you anywhere, the Engwe X24 might be the one for you.
Specs:
Material：
Size:
Rider Height: 5.2 (ft) -6.4 (ft)
Payload Capacity: 330 lbs (150 kg)
Package Dimensions (LWH): 63.7 inches* 12.6 inches* 31.1 inches (162*32*79cm)
Folded Size: 41.7 inches* 29.1 inches* 42.1inches (106*74*107cm)
What's in the box?
X24 Ebike Pro Ebike
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FAQs
Q1: Why do I need 3D verification to place an order?
A: In order to protect the rights and interests of buyers, high-amount payments require 3D verification before successfully purchasing the product. If your 3D authentication fails and you are unable to pay, please contact the card issuer to verify and solve the problem for you.
Q2: What are your shipping details?
A: - We offer FREE SHIPPING to the contiguous states in the United States.
- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosumer Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.
- Please kindly note the single battery cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: Typically takes 3-7 business days for the delivery. The final delivery time can vary depending on your local carrier.
If you have further questions, please feel free to contact us at service@engwe-bikes.com
Q3:Why did my payment fail?
A: To prevent fraudulent payment activities, we set up a relatively strict payment inspection system.
If your payment failed to go through, please try the following steps:
1) Try putting in your payment info 3-5 times, this will help you pass the inspecting system
2) Change the email address you use to place the order. If you still have questions, please feel free to contact us at service@engwe-bikes.com
Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q6: How to charge is the correct charging method?
A: Please check here to get the tips of charging properly.
Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com
Q8: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
service@engwe-bikes.com.
Q9: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Q10: How the 29.2Ah dual batteries working?
A: The working principle is the same as the M20 dual battery model.
If the saddle battery is on: The order in which the battery is used when the e-bike is running is determined by the voltage of the two batteries. Because the power of the saddle battery of the X series will be distributed to the brake light of the saddle. So, the voltage of the large battery will be lower than the small battery. Typically, the power of the small battery will be used first. When the voltage of the small battery is the same as the voltage of the large battery, the e-bike will use the power of the two batteries at the same time until ran out.
11. Are there any common setup videos?
Return & Refund Policy
RETURN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return question at service@engwe-bikes.com.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- Product from Unauthorized Reseller
- The damage is caused by human
- Special order
- Giveaways or free items
- Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
- Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)
Shipping and Handling fee for non-quality issue return:
REFUND
- For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;
If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.
How can I get a refund.
If you confirm that you want to return and request a return for a refund, you can contact our support team for a return label, we will refund you after we received the returned parcel.
Warranty Policy
1.Warranty and Guarantee
The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After the warranty period, the customer has to pay replacement parts and shipping fees. The bikes which we sell are factory new regular products, all parts are the same as the original parts.
In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.
Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.
- Warranty coverage
One of the following conditions does NOT qualify for warranty:
1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brakes rotors, brake pads, brake lines, surface scratches, etc.
3.How to apply for warranty
Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.
Step 5: We will verify your order information and delivery address and reissue the corresponding accessories to you.
4.Contact US
1)Tell:
+33 805980036（EU）Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,
+1 8442007117（US）Hours: 9 AM - 6 PM (PST-8 Time), Mon - Fri
2)Email:
Please email us through service@engwe-bikes.com.
We typically reply within 1 business day.
Why buy from us:
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Free, Fast Shipping
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Hassle-Free Returns
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High Customer Satisfaction
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Superior Customer Service
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Secure Checkout
Learn More
About Our Policies
Price Match
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
Shipping
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.
If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.
Exchanges/Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.
Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)
