Mukkpet Suburban 750 W

Suburban is outfitted with a powerful 750W brushless electric motor, capable of reaching 23MPH. All terrains are within reach, from paved roads to grass and sand, and it is an ideal choice for any journey.

The highly capable 48V 15AH battery grants the Mukkpet Suburban a remarkable range of up to 40+ miles on a single charge using Pedal Assist System Level 1. Mukkpet utilizes exclusive BMS technology to ensure maximal safety of the battery; in addition, an included power switch button provides an additional layer of security.

The sizeable 26” fat tire of the Mukkpet Suburban increases the contact area with the ground to facilitate a comfortable and steady ride, while its Shimano 7-speed drivetrain permits accurate and seamless gear changes, allowing you to adjust your riding mode to different terrain quickly.

The rear rack of the Mukkpet Suburban has been enhanced from the original mountain ebike rack, offering increased strength and practicality. Additionally, the upgraded rack is optimized to securely mount a Mukkpet basket, which enables the bike to fulfill various everyday purposes, such as deliveries, shopping, and transportation. Moreover, a rear tail light has been incorporated to promote night-riding safety.

Each order includes a complimentary bike lock & mirrors.

Returns/Warranty

The main parts of the warranty provisions

Problems caused by Motor, Battery, Controller, Display, Charger etc. (Electricity System) are all under 2 years warranty for Yamee Ebikes, 1 year warranty for Rattan and Mukkpet brand E-bikes.

Other Parts Warranty

Check all the parts and make sure they are working perfectly, if there is any part which doesn`t work properly initially, contact us asap by email trade@ruitengebike.com / business@rattanebike.com.

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by us, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications, repairs or replacements not performed by us.

The warranty will NOT cover the problems caused by any of the following causes:

Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
Any unauthorized modification to the product, such as disassembling of the bike without direction by us, faulty installation, repair, or maintenance by anyone other than us.
The product has been in any accidents, such as traffic accidents
The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services
If you notice any problems under the warranty with your bike, please contact us at trade@ruitengebike.com / business@rattanebike.com with the Following Information:
1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller’s name on your order)
2. Order number/ID
3. The email and shipping address you used when the order was placed
4. Pictures/Short videos of the problem(s) and a brief description of the problem(s)

Parts and Labor.
We may provide both parts and labor but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you to send the defective parts back to us. If applicable law requires us to return a replaced item to you, you agree to pay us the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service.
DIY Parts Service allows you to service your own product. If we determine that DIY Parts Service is available to you, we will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. we reserve the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty.
Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at trade@ruitengebike.com / business@rattanebike.com for further information.

Note:
We DO NOT accept return of the bike except for any unsolvable quality problem. We don’t accept return of the bike for personal reasons.
If you have any problems with the product, please contact us at trade@ruitengebike.com / business@rattanebike.com. Our dedicated customer support will be more than happy to assist you.