Rattan Pathfinder ST

The Rattan Pathfinder electric bike is Rattan's newest member of the Challenger series e-bike range. This Rattan e-bike is a fat tire model boasting more resistance to all-terrain roads and environments. This ebike model, has a 360 lbs payload capacity, which is the highest of any of the Rattan models and is now a top suggestions for both delivery electric bike riders and even hunters hauling trailers. 

This Rattan electric bike, has IPAS technology, meaning the cells in the e-bike regenerate upon braking to create further charge and enable you to "smart ride." This can add an extra 10+ miles onto your ride and is an awesome feature of the Rattan Pathfinder model. Weighing at 60-65 lbs this electric bike comes in 2 models, the step through and the step over models. While the step overs are a popular model for keen mountain bikers, the step through frame model is far more accessible, also for riders looking to recover from injury or in rehabilitation. Otherwise it's just a really friendly model, and is just as stable and resilient to conquering the off road as the step over model.

 
Spotlights

• 750w 48V Brushless Rear Hub Motor, 1200W (Peak) 750W (Sustained), to ride the ebike at ease without a load.

48v 15AH semi-integrated battery long endurance

• Remote Lock-out Suspension Fork with adjustment Convenient and safe

• LCD Color Display with Wireless Mobile Connection & APP Sync

3A fast charger

Wellgo alloy 9/16" big platform pedal

Ergonomic Comfort, leather grips

• reflective stripe tires, CST, custom 26" x 4.0", e-bike rated with puncture-resistant liner.

8-speed gear shift system

Front 180mm and rear 180mm hydraulic brake

Payload Capacity: 400 lbs.

Range: Up to 65 miles

Thumb press throttle

Top speed: 28mph

Automatic integrated front light and Integrated taillight with brake light indicator functionality

Two models: Step-thru & High-step

Rattan Warranty

At Rattan, we provide up to 2 years warranty for Rattan ebikes (except LM/LF series, Challenger, Compass and the old version of Pathfinder, these models are provided with a 1-year Warranty). In general, we will cover most problems of the system and defects from the factory. The Warranty will be activated at the date of order purchase.

Please refer to the following table for the warranty for specific parts.

The following parts are covered by our 2-Year Warranty

The following parts are covered by our 2-Year Warranty

Exceptions

The warranty will automatically expire if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan. 

The warranty will NOT cover the problems caused by any of the following causes. 

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions.

1. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan, faulty installation, repair, or maintenance by anyone other than Rattan,

1. The product has not been in any accidents, such as traffic accidents.

1. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. 

1. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services

If you notice any problems under the warranty with your bike, please contact us at

 info@rattanebike.com with the Following Information:

1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller’s name on your order)

1. Order number/ID

1. The email and shipping address you used when placed order.

1. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Rattan may provide both parts and labor but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you to send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at info@rattanebike.com for further information.

*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at info@rattanebike.com. Our dedicated customer support will be more than happy to assist you.

Return Policy

Order Cancellation

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: Please refer to our Shipping & Delivery policy for order cancellation.

AFTER SHIPMENT: If the order is shipped and cannot be modified, the customer may reject the package and $180 will be charged as a cancellation fee. If the customer has received the order, please contact us for the return. The customer is also responsible for the return shipping cost of $180. Rattan will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please note: If the customer decided to arrange the return shipment by himself and the request has been confirmed by Rattan’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Rattan will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

The customer needs to email Rattan’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Rattan will email the customer a cancellation notification email. The customer shall not send a return package to Rattan without receiving a notification. Rattan will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.

Return

Returning malfunctioning bikes within 15 days of receipt. Rattan offers FREE return and exchange for malfunctioning bikes within 15 days of receipt.

 Returns are not allowed after 15 days of the delivery date.

 To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer. Must include all items that were inside the box (charger, keys, hardware, etc.) with the original packaging.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You need to provide a clear photo or video showing the product problem with a receipt of your order attachment. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue (s).

 *Definition of critically damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

1. A) Minor damage to the outer packaging.
2. B) Minor scratches or paint loss on the product.
3. C) Damage to parts or wearing parts after excessive use.
4. D) Damage to parts or wearing parts after using them for a certain while or a certain number of times.

 To start a return, you can contact us at info@rattanebike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Rattan is not responsible for the shipping cost of the package returned by the customers themselves.

 NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from Unauthorized Reseller
2. The damage is caused by the customer.
3. The accessories and replacement parts
4. The used bikes with no quality problem
5. Special order
6. Sale items or gift cards
7. Giveaways or free items

 Returning Cost

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

1. $180 will be charged as the delivery fees and Rattan will provide shipping labels.
2. Ships the ebike back to Rattan's warehouse on your own.

*Note: We cannot guarantee that we will receive the item you are attempting to return.

*Rattan E-bike reserves the right to determine between defective products and normal wear and tear.