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Rattan Quercus


Speed: 28 mph

Regular price
Your Price at Ebikematics: $1,749.00
Regular price
MSRP: $1,999.00
Sale price
Your Price at Ebikematics: $1,749.00
Savvy shopper's savings: $250.00 (13%)
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Ebikematics has partnered with Klarna to give you a better shopping experience. Ride Now, Pay Later with Klarna. How to use? Step 1: Add item(s) to your cart Step 2: Go to checkout and choose the "Klarna" payment option. Step 3: Complete your Klarna Credit application Step 4: Use the Klarna app or log in on to make your monthly payments.

Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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Charge your phone effortlessly and experience the cutting-edge of riding with Rattan Quercus. Its torque sensor and 750W brushless gear hub motor generate an impressive 80 Nm and 1200W of power, propelling you to a top speed of 28 mph. The 24-inch fat tires provide stability, comfort, and excellent traction for handling various terrains, with increased shock absorption. Advanced and safe, it offers precise control for increased stability and improved responses on sudden terrain changes.

Rattan Quercus boasts the UL 2849 certification and dual 20AH Samsung batteries for a possible max range of 100 miles. Hydraulic disc brakes ensure a quick reaction time of under 0.1 secs, reducing the risk of accidents compared to mechanical brakes (0.2 or more). Plus, reinforced components and engineering are meant to support considerable weight, stress-free. Transport heavy items—from groceries to equipment—with ease and convenience, thanks to its optimal design for deliveries, city logistics, and adventurous outings. Boasting high-powered headlights, the bike produces exceptional lumens for a clearer view of the road and improved visibility to others.

Score big with Rattan Quercus--your new arrival comes with a free gift.

Features and details:
  • 750w 48V Shengyi Brushless Rear Hub Motor, 1200W (Peak)
  • 80NM, High Performance of Climbing
  • Weight: 82 lbs.
  • Battery UL 2849 & 2271 Rated, 20AH Samsung 21700 Battery Cells
  • Up to 80 Miles with 1 Default Battery, More Than 100 Miles with Dual Batteries.
  • Top Speed: 28MPH
  • 3 Modes 5 Levels Pedal Assist
  • 450lbs Payload Capacity
  • Hydraulic Disc Brakes, Shimano 8-speed.
  • Hydraulic Suspension Fork

Motor 750W Brushless Gear Hub Motor
Throttle Thumb Press Throttle
Display LCD Color Display with Wireless Mobile Connection & APP Sync
Top Speed 28 MPH
Battery 20AH (Samsung Battery Cells)
Pedal Assist 3 Modes 5 Levels
Charger 4.5A Charger
Time of Charging 4-5 Hours



1.750W 48V Brushless Rear Hub Motor, 1200W (Peak) 750W (Sustained), To Ride The Ebike At Ease Without A Load
2.48V 20AH Semi-Integrated Battery Long Endurance
3. Samsung Battery Cells
4.Hydraulic Suspension Fork With Adjustment Convenient And Safe 5. LCD Color Display With Wireless Mobile Connection & App Sync
6.4.5A Fast Charger
7.Wellgo Alloy 9/16" Big Platform Pedal
8.Ergonomic Comfort, Leather Grips
9.Integrated Tires, KENDA, Custom 20" X 4.0"
10. 8-Speed Gear Shift System
11. Front 180mm And Rear 180mm Hydraulic Brake
12. Payload Capacity: 450 Lbs.
13. Range: Up To 100 Miles(Dual Battery)
14. Thumb Press Throttle
15. Top Speed: 28mph
16. Automatic Integrated Front light And Integrated Taillight With Brake Light Indicator Functionality
17. Turing Light Signal

Note: Comes with a free gift while supplies last. Put in your order notes if you would like a helmet or rear basket.

Rattan Warranty

At Rattan, we provide up to 2 years warranty for Rattan ebikes (except LM/LF series, Challenger, Compass and the old version of Pathfinder, these models are provided with a 1-year Warranty). In general, we will cover most problems of the system and defects from the factory. The Warranty will be activated at the date of order purchase.

Please refer to the following table for the warranty for specific parts.

The following parts are covered by our 2-Year Warranty


Warranty Period

Example Problems


Suspension Fork


2 years

1. Natural sealing off.
2. Fracture key parts crack.
3. Fork fracture.

Any damages caused by misuse are not covered under the warranty


2 years

1.Internal gear break.
2. Bearing broken.
3. The wheel hub shell cracking.
4. Coil burned.
5. Magnets off.
6. clamping stagnation or have serious noise, not the normal operation

Any damages caused by misuse are not covered under the warranty


2 years

Not be charged

Problems occurred after unauthorized modification will not be covered


2 years

1.Short circuit or open circuit.
2. Burnout.
3. Coaster related protection function failure.

Problems occurred after unauthorized modification will not be covered


2 years

Not working

Problems occurred after unauthorized modification will not be covered


2 years

Not working, no display

Problems occurred after unauthorized modification will not be covered


2 years

Rust, damage

Problems occurred after unauthorized modification will not be covered

The following parts are covered by our 2-Year Warranty


Warranty Period

Example Problems



2 years

Not work

Any damages caused by misuse are not covered under the warranty


2 years

Not work

Expansion Brake

2 years

Not work


2 years

Not work

Front and Middle Axle

2 years

Quality problem

Rim. Hub

2 years

Bending, breaking



The warranty will automatically expire if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan. 

The warranty will NOT cover the problems caused by any of the following causes

  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions.
  1. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan, faulty installation, repair, or maintenance by anyone other than Rattan,
  1. The product has not been in any accidents, such as traffic accidents.
  1. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. 
  1. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).


If you notice any problems under the warranty with your bike, please contact us at with the Following Information:

  1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller’s name on your order)
  1. Order number/ID
  1. The email and shipping address you used when placed order.
  1. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Rattan may provide both parts and labor but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you to send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at for further information.

*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at Our dedicated customer support will be more than happy to assist you.

Return Policy

Order Cancellation

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: Please refer to our Shipping & Delivery policy for order cancellation.

AFTER SHIPMENT: If the order is shipped and cannot be modified, the customer may reject the package and $180 will be charged as a cancellation fee. If the customer has received the order, please contact us for the return. The customer is also responsible for the return shipping cost of $180. Rattan will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please note: If the customer decided to arrange the return shipment by himself and the request has been confirmed by Rattan’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Rattan will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

The customer needs to email Rattan’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Rattan will email the customer a cancellation notification email. The customer shall not send a return package to Rattan without receiving a notification. Rattan will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.


Returning malfunctioning bikes within 15 days of receipt. Rattan offers FREE return and exchange for malfunctioning bikes within 15 days of receipt.

 Returns are not allowed after 15 days of the delivery date.

 To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer. Must include all items that were inside the box (charger, keys, hardware, etc.) with the original packaging.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You need to provide a clear photo or video showing the product problem with a receipt of your order attachment. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue (s).

 *Definition of critically damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.


Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  1. A) Minor damage to the outer packaging.
  2. B) Minor scratches or paint loss on the product.
  3. C) Damage to parts or wearing parts after excessive use.
  4. D) Damage to parts or wearing parts after using them for a certain while or a certain number of times.

 To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Rattan is not responsible for the shipping cost of the package returned by the customers themselves.


  1. Product from Unauthorized Reseller
  2. The damage is caused by the customer.
  3. The accessories and replacement parts
  4. The used bikes with no quality problem
  5. Special order
  6. Sale items or gift cards
  7. Giveaways or free items

 Returning Cost

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

  1. $180 will be charged as the delivery fees and Rattan will provide shipping labels.
  2. Ships the ebike back to Rattan's warehouse on your own.

*Note: We cannot guarantee that we will receive the item you are attempting to return.


Rattan E-bike Return Terms

Quality Issues

Accept full refund & partial refund

Receive wrong goods

FREE to exchange or full refund

Damaged or missing accessories

Free to send accessories or accept a partial refund. No free accessories are eligible for replacement or compensation if they are scratched during transportation

The package cannot be delivered or missing

Accept free resend or full refund

The customer cancels the order before the package is shipped

Accept full refund

The customer cancels the order after the package is shipped

Customers need to pay $180 shipping charge per bike (Deduct $180/item when making refund)

About refund time

Refund will be issued within 3 workdays after refund issue confirmation

Change delivery address before shipping

Free to change delivery address

Change delivery address after shipping

Customers need to pay $200/pc for item resend

Customers refuse to accept the package

$180 shipping charge per item or the customer needs to pay extra $180 for resend

Non-quality Issues Refund

Only refund within 15 days: unworn, unopened package, unused, or the e-bike must have less than ten (10) miles on the odometer,  be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $180/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes

Quality Issues Reimbursement

If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at, and provide photos or videos containing the actual defects as there may be a simple fix for your problem. The Rattan E-bike support team could provide you with technical solutions.

If the issues still cannot be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement, i) a valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii) We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted


*Rattan E-bike reserves the right to determine between defective products and normal wear and tear.


Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
  • Image of  topreasons Secure Checkout

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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.


Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)