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Engwe L20 2.0 Step-Thru Utility Ebike

Engwe

Speed: 28 mph

Regular price
Your Price at Ebikematics: $849.00
Regular price
MSRP: $999.99
Sale price
Your Price at Ebikematics: $849.00
Savvy shopper's savings: $150.99 (15%)
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Ebikematics has partnered with Klarna to give you a better shopping experience. Ride Now, Pay Later with Klarna. How to use? Step 1: Add item(s) to your cart Step 2: Go to checkout and choose the "Klarna" payment option. Step 3: Complete your Klarna Credit application Step 4: Use the Klarna app or log in on klarna.com to make your monthly payments.

Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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The Engwe L20 2.0 Step-Thru Utility Ebike boasts a 180 mm disc brake for unmatched braking power and reliability on any terrain and in any weather. The LCD display keeps you informed and in control, providing real-time updates on speed, pedal-assisted levels, and battery levels. Plus, the plush ergonomic seat provides optimal comfort and posture support for all your journeys. The step-thru frame allows for easy mounting and an upright riding position, while the brake light enhances safety and increases overall awareness. For a smooth and effortless ride, the customizable suspension system glides over bumps and rough terrain. Plus, front and rear lights keep you visible in low-light conditions or at night.


Specs:

Material:
6061 aluminum alloy
Tires Size:
20 x 3.0 inches
Motor:
1125w(peak),750w(rated)hub motor
Torque:
75 N.m
Battery:
52V13Ah Lithium-Ion Battery
Max Speed:
Throttle mode: 20MPH (32KPH) Pedal-assist mode: 28MPH (45KPH)
Max Mileage:
28 Miles or 45 KM (Throttle mode) 84 Miles or 135 KM (Pedal assist mode)
Brakes:
Mechanical disc brake (180 mm rotors)
Transmission System:
Shimano 7 speed
Charging Time:
about 6.5H
Bike Weight:
68.3 lbs or 31 kg
Gross Weight:
84.6 lbs (38.4 kg)
Maximum Load:
264 lbs (120 kg)
Rider Heights:
5.4-6.2 inches or 165~190 cm

Payload Capacity: 264 lbs (120 kg)
Package Dimensions (LWH): (154.5*31.4*70.6 cm)


Size:
A--Handlebar Height
45.2 inches (115 cm)
B--Total Length
66.9 inches (170 cm)
C --Reach
14.17 inches (36 cm)
D--Standover Height
14.9 inches (38 cm)
E--Wheelbase
47.2 inches (120 cm)
F--Minimum Saddle Height
35.4 inches (90 cm)
G--Maximum Saddle Height
40.55 inches (103 cm)
Please note: There may be a difference of 0~1.9 inches (0~5 cm between measured and actual data.

Return & Refund Policy

RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves. 

You can always contact us for any return question at service@engwe-bikes.com

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Product from Unauthorized Reseller
  2. The damage is caused by human
  3. Special order
  4. Giveaways or free items
  5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
  6. Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.) 

Shipping and Handling fee for non-quality issue return:

REFUND

  1. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
    After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
    B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
    If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;

    If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.

How can I get a refund.

If you confirm that you want to return and request a return for a refund, you can contact our support team for a return label, we will refund you after we received the returned parcel. 

Warranty Policy 

1.Warranty and Guarantee

The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After the warranty period, the customer has to pay replacement parts and shipping fees. The bikes which we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.

  1. Warranty coverage

One of the following conditions does NOT qualify for warranty:


1)Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2)Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3)Failure caused by improper use or storage by the user, or accident.
4)The cost of going to other repair shops for repairs without consent.
5)Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6)Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7)Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brakes rotors, brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

Step 1: Take a picture/short video of your question.

Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.

Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.

Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.

Step 5: We will verify your order information and delivery address and reissue the corresponding accessories to you.

4.Contact US

1)Tell:

+33 805980036(EU)Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri, 

+1 8442007117(US)Hours: 9 AM - 6 PM (PST-8 Time), Mon - Fri

2)Email:

Please email us through service@engwe-bikes.com.

We typically reply within 1 business day.



Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
  • Image of  topreasons Secure Checkout

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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.

Exchanges/Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)