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Velowave Pony Step-Thru Ebike

Velowave

Speed: 25 mph

Regular price
Your Price at Ebikematics: $1,299.00
Regular price
MSRP: $1,899.00
Sale price
Your Price at Ebikematics: $1,299.00
Savvy shopper's savings: $600.00 (32%)
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Estimated Arrival: Between Jun 21 and Jun 25. United States

We ship to the 48 contiguous states but not to Alaska, Hawaii, Puerto Rico and the other U.S. territories. Most products ship within 3 business days. Exceptions are noted in the product description.

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As the name Pony implies, this ebike is small but fast. It has a step-through frame, swept-back handlebars, with a smaller body size, allowing the rider better control and safety. A powerful 750w motor, LG battery, suspension fork, and fat tires allow the Pony to ride on any terrain. If you enjoy the security of being in complete control of your e-bike, the Pony is a perfect choice!

Product Info:

750W BAFANG GEARED HUB MOTOR

750W high-speed BAFANG geared motor, strong and powerful, providing strong electric power, and making it stable to reach peak speed. You can cruise in the wild with little to no effort.

REMOVABLE 48V 15AH LG BATTERY

Comes with a 48V/15AH lithium battery with LG cells, covering a range of 25-40+ miles per full charge. 40+ miles by pedal and 25+ miles by the throttle. Calculation based on rider's weight of 165lbs. Range varies according to road conditions, weather, rider's weight, etc.). Removable and water-resistant battery, safe and convenient to bring home or to the office to recharge. Supports fast charging: charges to about 80% in 4 hours, and fully-charged in 8 hours.

FRONT HYDRALIC SUSPENSION FORK

When riding on bumpy roads, the vibration of the frame is reduced. It makes the ride more stable, more comfortable, and easier to control. It improves safety by reducing excessive vibration which may cause the hands to come off the handlebars.

ALL-TERRAIN KENDA FAT TIRE

Kenda 26"*4.0" Fat Tire, anti-skidding, wear-resistant, and adapts to snow, sand, and various terrains. The fat tires enable smooth riding on rugged terrains, allowing for more cycling experiences.

SHIMANO 8-SPEED DRIVETRAIN

With Shimano 8-Speed drivetrain shifts smoothly, and helps you adjust the riding speed for different road sections and conditions. Enhances your riding experience. The location of the handlebars improves ride comfort.

HIGH-LUMINANCE HEADLIGHT

The bright 48V 10W LED light provides a safer and more enjoyable environment for night riding. Easy riding day and night.

MULTIFUNCTIONAL COLOR DISPLAY

The front & rear hydraulic disc brakes system is very smooth and ensures safe braking under any conditions. More suitable for people with less strength or beginners by allowing them to easily stop the e-bike with a light touch of the brake lever. Provides power assist level, battery indicator, riding speed, and mileage data to help to better track your riding stats and to achieve better exercise results. Thumb throttle control provides a safer option, especially for inexperienced riders.

COMFORTABLE WIDE SADDLE

We focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.

 6061 ALUMINUM DURABLE STRUCTURAL

This fat tire electric bike features a sturdy aluminum body. No matter the weather and road conditions, this e-bike will take you farther. Simple and technologically sensible exterior design. This bike comes with fenders attached. You will love it!

Tech Specs:

MOTOR
750W BAFANG Geared Hub Motor
Peak 1000W, Max Torque 80NM

THROTTLE
Thumb Throttle on the left

DISPLAY
Multifunctional Color-Screen Display

SPEED
Limited to 25km/h(According to the United States laws, which can be adjusted according to the specific condition of each state)

BATTERY
48V 15Ah Lithium-Ion Battery, 750Wh, LG cells

Sensor
Cadence sensor

REAR DERAILLEUR
Shimano 7-Speed Drivetrain

CHARGER
48V 2Amp, Fast Charger, 4 Hrs to 80%
& 8 Hrs Full Charge

RANGE
40+ Miles by Pedal, 25+ Miles by Throttle

FRAME
6061 Aluminum
with Integrated down tube battery

WEIGHT
79.3 LBS

PEDALS
Platform Pedals

WEIGHT LIMIT
330 LBS Payload Capacity

FORK
Front Hydraulic Suspension Fork

BRAKES
Front & Rear Hydraulic Disc Brakes

SHIFT LEVER
7 Speed Trigger

CHAIN
7 Speed

Tires
Kenda 20"*4.0" Fat Tires

Saddle
Comfortable Wide Saddle

Crank Set
52T, 170mm Alloy Crank

Kickstand
Side kickstand

Controller
48V 25Amp peak

Front Light
48V 10W LED Light

Battery Weight
9.3 LBS

 

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Return and Warranty Policy:

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Please check the details warranty and return policy below:

WARRANTY POLICY

TWO-YEAR WARRANTY:

WE PROVIDE A 2-YEAR WARRANTY ON VELOWAVE ELECTRIC BIKES FRAME.

ONE-YEAR WARRANTY:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that are worn due to normal use (such as tires, brake pads, chains, etc.) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

RETURN POLICY

Velowave Team hopes that you love your new e-bike, but we also want you to be fully satisfied. Any purchase made through Velowave may be canceled before the order is shipped. Once the order shipment will be subject to our return policy, as detailed below.

MODIFY OR CANCEL ORDER:

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.

If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.

It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee.

All cancellations need to be done by email to the Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

RETURN ORDER:

Refused Shipments:

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

Dead on Arrival (DOA):

Damage due to shipping/delivery, missing items. 

If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care within three days of receiving the item to report the error or damage.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

Contact our Support Center with your order number and the product.

Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Customer Return/14-Day Return for Bike:

For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days from the delivery date to return new and unused items after receiving your ebike to request a return. To be eligible for a return, the customer must meet the terms instructed below:

The e-bike must be under ten (10) miles on the odometer.

Must be in like-new condition and free from dirt, dust, or fragrances.

Must be in the original same packaging (all cardboard and foam) and condition that you received it

Must include all items that were included inside the box (charger, keys, hardware, etc.)

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. 

Accessories return:

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

Non-returnable/non-refundable Items:

  1. For an e-bike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
  2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

HOW TO RETURN:

To initiate a return, please contact our customer service department. Please reach out to us with your order number. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved before processing a return.

REFUND:

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes. Refunds will be made after the E-bike is received and inspected.

After receipt, returned items will be inspected and a refund will be applied within 5 business days after receiving the product.

We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

 


Why buy from us:

  • Image of  topreasons Free, Fast Shipping
  • Image of  topreasons Hassle-Free Returns
  • Image of  topreasons High Customer Satisfaction
  • Image of  topreasons Superior Customer Service
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About Our Policies

Price Match

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

In the United States, we offer FREE SHIPPING on all orders with USPS, UPS, or FEDEX.

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ebikematics.com.

Exchanges/Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Warranties vary by manufacturer/vendor. Please refer to vendor-specific product page for your ebike. The warranty/return information is provided on each product page for your reference. Any questions regarding either can be directed to returns@ebikematics.com or by calling 502 230-7653 (Monday-Friday 9am to 5 pm EST.)